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Card Processing | Terms and Conditions



1.        Detailed description of goods and/or services

              Stone Cottage is a business in the hospitality industry that hosts guests.


2.        Delivery policy

              Subject to availability and receipt of payment, requests will be processed within 1 day and delivery confirmed by way reservation number. 


3.        Export restriction (Optional)

              The offering on this website is available to South African and international clients.


4.        Return and Refunds policy

              The provision of goods and services by Stone Cottage is subject to availability.  In cases of unavailability, Stone Cottage will refund the client in full within 30 days.  Cancellation of orders by the client will attract a 50% administration fee.


5.        Customer Privacy policy

              Stone Cottage shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: .


6.        Payment options accepted

              Payment may be made via Visa and MasterCard.


7,        Card acquiring and security

              Card transactions will be acquired for Stone Cottage via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks.  PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to to view their security certificate and security policy.


8.        Customer details separate from card details

              Customer details will be stored by Stone Cottage separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to


9.        Merchant Outlet country and transaction currency

              The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).


10.    Responsibility

              Stone Cottage takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.


11.    Country of domicile

              This website is governed by the laws of South Africa and Stone Cottage chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.


12.    Variation

              Stone Cottage may, in its sole discretion, change this agreement or any part thereof at any time without notice.


13.    Company information

              This website is run by Stone Cottage (private company) based in South Africa trading as guest house and with registration number 37071513 and             Ann Helen Le Roux  (Owner).


14.    Stone Cottage contact details

              Company Physical Address: Stone Cottage, 2Haker Street, Plettenberg Bay 6600, Western Cape, South Africa                   


       Telephone:   +27 (0)44 533 1331

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